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FAQ

  • Do you accept insurance?
    No, and that's the beauty of the direct primary care model. There is no restriction on your medical care due to formularies for medication, in or out of network, or prior authorizations. You and your provider work together to do what is best and what is right for your healthcare without a third party saying otherwise.
  • Do you prescribe medication?
    Yes. Many medical conditions require treatment with medication. However, we encourage lifestyle modification whenever possible.
  • What is Osteopathic Medicine?
    Osteopathic medicine emphasizes treatment of the whole patient – body, mind, and spirit. We can also utilize hands-on techniques referred to as Osteopathic Manipulative Treatment (OMT) to treat many medical conditions.
  • Should I have a personal medical insurance policy?
    That is a personal decision. While you will not need medical insurance to be seen in our clinic, an insurance policy or medical sharing plan may help with any significant unplanned medical needs that require treatment by a specialist or hospital.
  • What is the vaccination policy of Crossroads Health and Wellness?
    We believe in full informed consent for all medical treatments and each patient should have the opportunity to choose the treatment that meets his/her individual needs. While we do not provide vaccines in our clinic, we can discuss potential risks and benefits each vaccine and provide resources for patients who wish to obtain them. Vaccines are not required in order to receive care from our clinic.
  • Where are you located?
    We are growing! Beginning in July, 2023, we will have a physical location in Naples, Florida. The address will be posted soon. We will see patient in-person in the Naples, Estero, Fort Myers areas. We will continue to see patients virtually throughout the entire states of North Carolina and Florida.
  • Is membership right for me?
    Even if you are healthy and without existing medical conditions, it’s great to have a healthcare provider you know and who knows you personally. In the unexpected event that you are sick, we can help you take care of most of your needs after hours, weekends, and even when you are out of town. This could save you a costly trip to the emergency room or urgent care. Even 1 or 2 of these visits can end up more costly than a yearly membership with our services.
  • What does the membership cost?
    Even if you are healthy and without existing medical conditions, it’s great to have a healthcare provider you know and who knows you personally. In the unexpected event that you are sick, we can help you take care of most of your needs after hours, weekends, and even when you are out of town. This could save you a costly trip to the emergency room or urgent care. Even 1 or 2 of these visits can end up more costly than a yearly membership with our services.
  • What does the membership include?
    Membership includes unlimited in-person and virtual visits for those located in Naples, Florida and the surrounding areas. North Carolina members will receive unlimited virtual visits. Your membership fee does not include lab work and other referrals for services you may need, though we will help to coordinate that care for you.
  • What services do you offer?
    Membership includes unlimited visits for annual physicals, unplanned medical needs, wellness consultations, office procedures. It's all included! Your membership fee does not include lab work and other referrals for services you may need, though we will help to coordinate that care for you.
  • If I am a member, how do I contact you?
    We encourage you to reach out via text, email, video chat or call anytime you have any medical questions or need care. Our goal is to keep you healthy, out of urgent cares and emergency rooms!
  • What if I need medical attention when I am away from home?
    No problem! Even when you are out of town, you can contact your provider's direct line or email whenever you need it. If you need a prescription called in, that's covered, too!
  • What if I need to see a specialist?
    We will help to connect you with specialists in our geographic area for medical needs that are beyond our scope of care. In addition, we have connections with a wide array of specialists through our virtual network who can provide insight into your care.
  • What if I need labs or imaging?
    If labs or imaging are required, we will send orders to a lab or imaging facility nearby and the results will be sent back to us for review.
  • What are the hours of operation?
    Hours vary and, as a member, you will have the ability to see our availability and self-schedule at a time that is convenient for you.
  • What if I decide to cancel?
    We understand that life circumstances change. We do require a 6 month commitment upon joining the practice, but you can cancel at any time after 6 months. If you decide to join the practice again after canceling your membership, there will be a $250 sign-on fee.
  • Can you give me an example of pricing for my family?
    Family of two monthly membership: $150 +$50 = $200 per month with a $150 initial enrollment fee. Family of three monthly membership: $150 + $50 + $50 = $250 per month with a $150 initial enrollment fee. Family of four or more monthly membership: $250 per month (cap met) with a $150 initial enrollment fee.
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